Overview

This talk from ElevenLabs walked through how voice AI is moving from clunky, robotic phone trees to natural, real-time, emotionally rich conversations that can take action and reflect a brand’s personality. The speaker shared lessons from over a thousand enterprise deployments—like reducing latency, handling multilingual use, and designing “voice strategies” that actually delight users. He closed with a look at what’s next: more personalized voices, stronger integrations, and voice as the next major human-computer interface across retail, cars, and entertainment.